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Managing Conflict: Strategies for Approaching Difficult Conversations

At an event in April 2016, sponsored by Hutch United and the Association for Women in Science, Emma Williams, Associate Ombud at UW, shared effective strategies for managing conflict.

First, we know that being a postdoc is highly stressful. You have many deadlines, demands, funding uncertainties and questions about your future. Research shows that people who make decisions from a stressed mental state tend to have a narrower perspective about their options. On the other hand, approaching a problem from a positive mindset – one of gratitude, generosity, and grace – can improve creative problem-solving and open up previously unseen options. In light of this, we offer a few tips the next time you experience even a minor conflict:

  1. Take a deep breath and a break. While it is important to address conflicts soon, before they fester, it is also critical to calm down before responding.  Taking a little time, even 24 hours, will often give you perspective and allow you to explore options for responding.
  2. Prepare, prepare, prepare. Ask yourself: what would you like to see happen? And, how can you make that most likely?
  3. Consider the ‘who, what, when, where, and why’.
    • Who: Is there someone who can help you have a better discussion? Bringing in another person – perhaps from your research group or from your mentoring team – can both offer support or another perspective on the conversation.
    • What: What should this conversation be about? If it is a seemingly small thing – or series of small things – in the research group, what does this pattern of behavior really signal to you? What’s really the overall concern?
    • When/where: When and where are the best place to have a productive conversation? Find a neutral territory and a time when you can both focus.
    • Why: What are your goals for the conversation? What are the results or outcomes you want to see?
  4. Practice. Ask a peer or another trusted colleague to have a mock discussion with you.  Practice the tough questions or responding to difficult scenarios, and practice remaining calm, respectful, and clear about your goals.
  5. Step away when you need to. If the conversation does go sideways, take a break.  Acknowledge the conversation isn’t productive now and you’ll come back to it. You can name a time/day when you want to pick it up again so it doesn’t linger further. You can also send an email follow up to clarify your goals for the conversation, and be descriptive about what is making it difficult to have this conversation (e.g. “the conversation broke down when…”), and then ask for what you need (e.g. “it would help me if…”).

While you are in it, here are a few additional strategies that can help the conversation go well.

  1. Save your reactions. Try not to respond in the moment from an emotional place.  Take time to digest what they are saying, and stick to your plan.
  2. Consider their perspective. Ask curious questions rather than defending, such as: “Can you tell me more about that?” You may get more data, more insight into their ultimate goals. Perhaps you can also find some alignment with your own goals.
  3. Educate, don’t escalate. It can help to be descriptive about the impact of their behavior on you or on the research group. Get them to see what is going on, and guide them to come to their own conclusions about what might need to happen.

If you need help thinking through a response to a difficult situation, you can also make an appointment with the Ombud Office to help you clarify your goals and work through a productive approach. You can reach the Ombud Office at 206.543.6028 or ombuds@uw.edu.

 

Originally posted on May 5, 2016.

Postdocs, You Are Public Thought Leaders!

You have ideas what you are passionate about, and you have spent years cultivating expertise. Now, how do you get your voice heard? How can you work to advance the issues? How can you influence change?

In mid-April, the Office of Postdoc Affairs co-hosted a workshop from the OpEd Project, a national effort to diversify the voices we hear in public conversations. The facilitator Michele Weldon has 3 decades as a public thought leader through her books, articles, and media work. Certain key points stood out from the workshop:

  • Own your expertise. You are an expert in _____ because ______. What are you a go-to person for? On what basis do you have credibility in this area? Own it, even if it feels there are others around you who are more established, more credentialed, more famous. We need YOUR voice and perspective in the world for real impact to occur.
  • Personal promotion isn’t self-serving (only), it is working toward public service. That is, you aren’t just “tooting your own horn” when you say your voice matters, you are bringing attention to issues that are critical to you.  The bigger your sphere of influence the greater impact for change you can have. Reframe your approach to self-promoting activities like tweeting, blogging, writing pieces for public audiences/radio spots to building your sphere of influence for issues you care about. And, as a result, you distinguish yourself in what may be a crowded field.
  • “If you say things of consequence, there will be consequences. But the risk and alternative is to be inconsequential.” (OpEd Project saying) Anticipate nay-sayers. As you practice your response to those who will say “who cares” and “why you”, you can be ready to stand your ground with calm, clear and respectful confidence. Sometimes these doubting voices come from within our own heads. Practice saying the same calm, confident response back when that voice of self-doubt or imposter syndrome rises up. #OwnIt
  • Make a pitch to an editor. Craft a tight 4-5 sentence email that showcases the following:  So what? Why you? Why now? What’s the contribution?  Why this outlet? And then sign it with your full name and affiliations. Then cut/paste your 600-800 essay right below that (no attachments).  Editors are busy and they want to scan what you have, not take an extra step to ask for it.   You can use a descriptive email subject line: Timely commentary on ______.

We know that peer reviewed publications are still the coin of the realm as far as your own academic career goes. But how do you get people to read your peer reviewed publications? How can they make the kind of impact you’d like? Amplify your work by pairing peer-reviewed publications with pieces you write for the public conversation or using social media to get your work in front of more people in your professional networks.  Many postdocs have created their own professional websites to gather together examples of their research and engagement activities, to reflect more of who they are. Websites, coupled with social media, can expand your reach and help you stand out from others in a job search or otherwise crowded space. See Future of Ice Initiative postdoc Sarah Myhre’s website as a terrific example of this, and check out how she features both peer reviewed research and news media highlights. Have a good example of your own?  Send it to us, we want to feature it in an upcoming newsletter!

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Originally posted on April 21, 2016.

Mental Health and Wellness

MH&W

Towards Sustaining a Culture of Mental Health and Wellness for Trainees in the Biosciences, written by Jessica W Tsai and Fanuel Muindi, discussed the importance of mental health of postdocs in benefiting the scientific community at large. Studies are limited, but we can see we clearly have work to do. According to one study, only 13% of postdocs are “flourishing” and we know that a postdoc position doesn’t lend itself to regular exercise, healthy diets, or good stress relieving practices.  Lack of sleep and high levels of stress actually impede performance.  Bottom line: our work will get better if we take care of ourselves!

As the figure above shows, there are many factors that contribute to well-being. Do your own self-assessment to see where you have areas of strength and where you may need to seek more support. If you are experiencing significant stress, anxiety, or depression, there are offices that can help. You may be eligible for accommodations – even on a temporary basis – and it can be worth discussing with the Disability Services Office.

The UW Mindfulness Project aims to increase holistic wellness, self-inquiry, grounded leadership and compassion within UW community and beyond. Check out their Facebook Page.

Health & Wellness provides support, advocacy, consultation and education to the UW campus community. Check out their website for more information.

For additional resources and suggestions on many dimensions of self-care, visit the UC Berkeley “Be Well” page.

 

Originally posted on March 24, 2016.