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Managing Conflict: Strategies for Approaching Difficult Conversations

At an event in April 2016, sponsored by Hutch United and the Association for Women in Science, Emma Williams, Associate Ombud at UW, shared effective strategies for managing conflict.

First, we know that being a postdoc is highly stressful. You have many deadlines, demands, funding uncertainties and questions about your future. Research shows that people who make decisions from a stressed mental state tend to have a narrower perspective about their options. On the other hand, approaching a problem from a positive mindset – one of gratitude, generosity, and grace – can improve creative problem-solving and open up previously unseen options. In light of this, we offer a few tips the next time you experience even a minor conflict:

  1. Take a deep breath and a break. While it is important to address conflicts soon, before they fester, it is also critical to calm down before responding.  Taking a little time, even 24 hours, will often give you perspective and allow you to explore options for responding.
  2. Prepare, prepare, prepare. Ask yourself: what would you like to see happen? And, how can you make that most likely?
  3. Consider the ‘who, what, when, where, and why’.
    • Who: Is there someone who can help you have a better discussion? Bringing in another person – perhaps from your research group or from your mentoring team – can both offer support or another perspective on the conversation.
    • What: What should this conversation be about? If it is a seemingly small thing – or series of small things – in the research group, what does this pattern of behavior really signal to you? What’s really the overall concern?
    • When/where: When and where are the best place to have a productive conversation? Find a neutral territory and a time when you can both focus.
    • Why: What are your goals for the conversation? What are the results or outcomes you want to see?
  4. Practice. Ask a peer or another trusted colleague to have a mock discussion with you.  Practice the tough questions or responding to difficult scenarios, and practice remaining calm, respectful, and clear about your goals.
  5. Step away when you need to. If the conversation does go sideways, take a break.  Acknowledge the conversation isn’t productive now and you’ll come back to it. You can name a time/day when you want to pick it up again so it doesn’t linger further. You can also send an email follow up to clarify your goals for the conversation, and be descriptive about what is making it difficult to have this conversation (e.g. “the conversation broke down when…”), and then ask for what you need (e.g. “it would help me if…”).

While you are in it, here are a few additional strategies that can help the conversation go well.

  1. Save your reactions. Try not to respond in the moment from an emotional place.  Take time to digest what they are saying, and stick to your plan.
  2. Consider their perspective. Ask curious questions rather than defending, such as: “Can you tell me more about that?” You may get more data, more insight into their ultimate goals. Perhaps you can also find some alignment with your own goals.
  3. Educate, don’t escalate. It can help to be descriptive about the impact of their behavior on you or on the research group. Get them to see what is going on, and guide them to come to their own conclusions about what might need to happen.

If you need help thinking through a response to a difficult situation, you can also make an appointment with the Ombud Office to help you clarify your goals and work through a productive approach. You can reach the Ombud Office at 206.543.6028 or ombuds@uw.edu.

 

Originally posted on May 5, 2016.

Getting Unstuck, Moving Forward

“Success is not final, failure is not fatal: it is the courage to continue that counts.”
– Winston Churchill

We know what you’re thinking: why are you already giving me tips on how to move forward from feeling stuck so early in the quarter?  Well, we thought we’d offer you some preventative tips to help you pull through, no matter where you’re at this quarter or what year you are in your degree program.  Besides, everyone gets stuck in life, and graduate school is no exception by any means. There are several factors that can contribute to feeling stuck from getting our work done.  We’ve put together a short list of these, including ways you can move forward.  So let’s begin:

Relieving the pressure.  Looming deadlines for school and work.  Family, community, and financial responsibilities.  Preparing for job searches, interviews, and possible relocations—near or far.  Those pressures can make us feel overwhelmingly stuck.  One way to relieve this weight is to re-focus your attention on what you need right now:  Do you need to slow down and take a few deep breaths (repeat every few hours)?  After that deep breath or two, and in a calmer state of mind, identify a single step you can take for one of your tasks that would help you feel you have accomplished something today.  Each task is just made up of a whole series of steps.  We have to start somewhere, and it often helps relieve the pressure to just take that one step.

Finding value in yourself (despite imperfections). We all struggle and have shortcomings. Indeed, in a job interview a common question is, “Tell me about your weaknesses!”  Being honest about your own limitations – not critical, just descriptive – can sometimes give you the awareness you need to move ahead again.  More often than not, we need a trusted conversation partner to help us see this perspective.  Reach out for support from peers, departmental staff or advisors, loved ones, or campus resources (whomever you feel most comfortable with).

Facing the fear of failure.  Academia can perpetuate the myth that we must be highly productive, all of the time.  And if we’re not, we must be failures.  Not only is this unrealistic and unattainable, this kind of culture obscures actual strategies for how to do our best work—and it can keep us from trying in the first place.  So how can we best manage this?  First, it’s helpful to think of failure in terms of progress over time—so you can grow into being that better professional, practitioner, or scholar.  It’s a process, not an end result.  You try, you learn, and you move forward—all the while validating and/or rewarding yourself each step of the way.  No matter how big or small the milestone.  It’s also vital that you build a support system of people who’ve got your back and will recognize your achievements along with you.

Remembering your purpose.  Feeling stuck can make you forget why you are in graduate or professional school in the first place.  It can also keep you in a false feedback loop that makes you believe that you are unsuccessful or unworthy of achievement.  Whenever you feel this way, remember that you are working hard towards your degree for many amazing reasons and focus on those—whether it’s to making a contribution to a field of knowledge, impacting policy that improves lives, getting a job that you love and that helps you provide for your families.  Remembering your end goals helps us focus on what really counts.

Warmly,

Jaye Sablan, Kelly Edwards, Ziyan Bai
Core Programs Team

Mental Health and Wellness

MH&W

Towards Sustaining a Culture of Mental Health and Wellness for Trainees in the Biosciences, written by Jessica W Tsai and Fanuel Muindi, discussed the importance of mental health of postdocs in benefiting the scientific community at large. Studies are limited, but we can see we clearly have work to do. According to one study, only 13% of postdocs are “flourishing” and we know that a postdoc position doesn’t lend itself to regular exercise, healthy diets, or good stress relieving practices.  Lack of sleep and high levels of stress actually impede performance.  Bottom line: our work will get better if we take care of ourselves!

As the figure above shows, there are many factors that contribute to well-being. Do your own self-assessment to see where you have areas of strength and where you may need to seek more support. If you are experiencing significant stress, anxiety, or depression, there are offices that can help. You may be eligible for accommodations – even on a temporary basis – and it can be worth discussing with the Disability Services Office.

The UW Mindfulness Project aims to increase holistic wellness, self-inquiry, grounded leadership and compassion within UW community and beyond. Check out their Facebook Page.

Health & Wellness provides support, advocacy, consultation and education to the UW campus community. Check out their website for more information.

For additional resources and suggestions on many dimensions of self-care, visit the UC Berkeley “Be Well” page.

 

Originally posted on March 24, 2016.

Hours and Hours of Office Hours

I am a TA for a graduate level class this quarter, and my professor is asking me to hold 4 hours of Office Hours. I feel this is too much. I had TA’d the same class last quarter, and I had five hours of Office Hours, way more than any other grad class in my department. It was incredibly stressful, and I grew to hate the work because of the long hours. I was hoping that this quarter I can have office hours similar what others in my department hold. How do I tell my professor? I want a good recommendation letter from him eventually and don’t want to piss him off, but there simply doesn’t seem to be an indirect way to tell him what I want to say. —Anonymous

This is exactly the type of situation to take to the Office of the Ombud. They specialize in handling conflicts with others at UW and will help you approach your professor with your concerns. Additionally, you can consult the Center for Teaching and Learning for tips on how to manage office hours and handle the stress that comes with teaching.

Ask the Grad School Guru is an advice column for all y’all graduate and professional students. Real questions from real students, answered by real people. If the guru doesn’t know the answer, the guru will seek out experts all across campus to address the issue. (Please note: The guru is not a medical doctor, therapist, lawyer or academic advisor, and all advice offered here is for informational purposes only.) Submit a question for the column →

Break?! Making Time For Yourself

We know that depending on your graduate or professional degree program, “spring break” looks very different from your days as an undergraduate–at least in terms of the work. You may be doing fieldwork locally or globally, applying for funding, preparing for job searches or qualifying exams, writing your thesis or dissertation, or working at a practicum site.

All this is true, but this doesn’t mean you can’t appreciate all that is you. In fact, given the tips we share below, you don’t have to wait for an official break to honor–and take care–of yourself. You can make that happen any time of the year.

Press pause. We move at break-neck speeds, going from one task to the next, barely allowing ourselves to just be. So go on, give yourself permission to slow down and breathe deeply, take several deep breaths–for however long it takes. The world will not end, we swear.

Appreciate yourself. Isn’t it funny how it can be easier to treat our friends and loved ones better than we treat ourselves, especially when they’ve been working hard or going through a rough time? So what’s stopping you from treating yourself to a nice meal or new pair of shoes? Why not buy a book you actually want to read? Why can’t you go on a staycation? You know what? There’s absolutely no reason why you can’t, so go on and do it! Do more than one. It’s not selfish. It’s self-love.

Laugh at yourself. You all work incredibly hard in your respective fields, and you are also awesomely, brilliantly human. Both are true. We all can’t help but be imperfect, so we might as well laugh at those embarrassing moments where we aren’t always our best selves.

Let go of guilt. Give yourself permission to not feel awful for taking care of yourself. By taking some time out for you, you’ll be able to return to longer term projects feeling energized. Also, taking time for yourself benefits everyone in your circle, because you’re all the more happier for it!

Warmly,

Jaye Sablan, Kelly Edwards, Ziyan Bai
Core Programs Team

Crushed

How do you cope with a breakup of a long term relationship while job searching, moving and taking care of your family? It seems impossible. I feel crushed. I’ve used up my free counseling services due to a family crises earlier in my graduate experience. I don’t know what to do or where to go. My whole world is altered right before I was supposed to go out into the world determined for new experiences and greatness. I thought that I would have them to share that with me. But now it’s over. I’m lost. —I once was a bot

My heart goes out to you. The only responsible thing I can do is refer you to professional counseling. I do have a kernel of good news for you, though. You are still eligible for free counseling through the UW Counseling Center. There seems to be a lot of misinformation out there about counseling sessions for students. A representative from the Counseling Center confirmed that there used to be a cap on sessions in the past, but that is no longer the case. So you can absolutely go back and receive help for your current situation. Best best best of luck to you!

Ask the Grad School Guru is an advice column for all y’all graduate and professional students. Real questions from real students, answered by real people. If the guru doesn’t know the answer, the guru will seek out experts all across campus to address the issue. (Please note: The guru is not a medical doctor, therapist, lawyer or academic advisor, and all advice offered here is for informational purposes only.) Submit a question for the column →

Building and Maintaining Momentum

It’s nearing the end of winter quarter, and we know it can be difficult to keep your spirits and energy up as you work to fulfill on and off campus responsibilities.  We are right there with you.  Here are five tips to help keep you going:

Set achievable goals.  Rather than promising yourself that you’re going to spend 5 full hours in one sitting to work on a paper, approach time management realistically.  Try writing in 30 minute chunks.  Take a short break and pick it right back up.  This approach can be a great stress reliever, because you can make progress one step at a time.

Set boundaries.  Set healthy boundaries on campus, at work, and at home–and if you haven’t done so, now is a good time as any to practice. Take stock of what you have to get done in the next two weeks.  You can hold off on any tasks and responsibilities that can realistically wait for the next few weeks or month. Boundary setting helps you realize that you do have control over your schedule.

Meet with your support system.  Have you checked in with people who’ve got your back?  This may include faculty, graduate program advisors, loved ones, student peers, or work colleagues. More than one person in your support system is better. Check in with faculty via e-mail or in person and focus on one or two goals you have for the rest of the quarter.  Meet with a peer at the library or a coffee shop to write and go over ideas and drafts.  Connecting with loved ones and community is important and can remind you that you are more than just a graduate student.  Call, text, skype, share a meal, and/or make plans to spend time together.

Keep yourself nourished.  What keeps you going and energized?  Do you need a glass of water? How about a snack or meal?  A short nap or a good night’s sleep?  Is there a song, movie, hobby, or activity that restores your motivation?  Is there something you are looking forward to during Spring Break? Post an image or word in your work space or apartment that reminds of you of what you are looking forward to–to keep yourself moving toward that finish line. And it’s always helpful to reflect back on why you’re here in graduate school in the first place (insert personal, intellectual, and professional goals here).

Have faith in yourself.  You do have what it takes.  Really, you do!  You can do your best now and it will be enough.

Warmly,

Jaye Sablan, Kelly Edwards, Ziyan Bai
Core Programs Team

Counseling Center

The Counseling Center offers free services (through the Services and Activities Fee) and can help with adjustment issues, depression, anxiety, relationship concerns, and a variety of other challenges. 

Thriving in the Fall

As you delve into your first week of studies, we encourage you to incorporate wellness strategies that help you feel centered and connected to yourself and others. This is especially important during moments when you feel caught up in the frenzied demands of the quarter. We know that your success as graduate students is not only about developing intellectual and professional knowledge and skills, but also about cultivating your emotional resilience.

Try out these tips below and let us know how well they worked for you or share your favorite strategies with us at Core Programs:

Self-compassion. Let’s be real, attending graduate school is going to be hectic at times. You’re juggling everything from living in a new city (and in some cases a completely new culture) to getting acclimated to the rigor of your graduate program to taking care of loved ones. If you’re feeling overwhelmed, this is perfectly normal. Take a few moments to acknowledge your feelings, and recognize that many of your peers experience similar feelings too. So be kind and gentle with yourself. There’s a whole lot to learn, but the beautiful thing is, you can give yourself permission to not figure it all out right away.

Managing feedback. One of the most difficult things to hear in graduate school is critical feedback (whether constructive or unproductive) on your seminar paper, lab work, thesis or dissertation. It can sometimes feel like your intelligence is being scrutinized on a deeply personal level, even when the comments you receive are helpful to your intellectual and professional growth. In these moments, be intentional about listening to the feedback without self-judgement, take a few notes, and revisit the suggestions at a later time. Then make a conscious effort to take a break from your work. Catch up with a friend over the phone. Go for a 10-min walk. Listen to your favorite music. Grab dinner with some friends. Do all four! The goal is to avoid ruminating on criticism by engaging in activities that nurture you and connect you with your support system. You’ll find when you revisit the feedback, you’ll have a fresh perspective.

Sense of purpose. Sometimes when you’re in the thick of it all, it can be easy to focus solely on the factors that make graduate student life stressful. We encourage you to get an early start on curbing this by writing out a short list or an outline of all the positive reasons you’re in grad school (keep your grad school application Statement of Purpose nearby even)—in order to ground yourself. Are you passionate about a particular research topic and want to make scholarly contributions to your field(s)? Do you want to excel in a profession that will be rewarding to you and your family? Interested in making unique and innovative contributions to your community or society? Your reasons for being in grad school may change over time, but the most important things to center are your values, priorities and goals for earning that graduate degree rather than getting lost in the demands of it all.

ADDITIONAL RESOURCES

Keeping the Momentum Going Through the End of the Quarter

As we head into the last two weeks of the quarter, some of you are completing your first year of graduate school, wrapping up a capstone project, writing a draft of a dissertation chapter, or eagerly anticipating graduation—all the while juggling family and community responsibilities. Many of you are in the midst of a job search and interviewing for future employment. We at Core Programs understand that it’s crunch time, and we’re here to encourage you to keep your momentum going. Here are some tips to get you through that last leg of the quarter:

Plan and prioritize.  Make a daily list and prioritize what you must complete each day. De-prioritize anything that can wait. Because your time is scarce, create a “wish list” for things you can do after the crunch time has passed, and since they are on a separate list, you can trust you won’t forget about them!

Utilize your strengths.  We wrote about this a few newsletters ago. What time of the day are you most productive? Whether it’s the morning, afternoon, or evening, do your graduate work during the time you feel the most motivated. Incremental bursts of work will allow you to be more productive, rather than setting aside unrealistic chunks of time. You’ll also feel satisfied because you’re actually getting work done.

Get support.  Meet with a peer or two to review drafts of each other’s work or do mock job interviews in preparation for actual ones. Plan to debrief or release stress with a friend or colleague after you’ve worked through a milestone. Working with a colleague not only decreases isolation, it increases accountability.

Self-care.  It’s important to renew your energy level, especially during crunch time. Go for a 5-minute walk after writing for an hour, grade a set of student papers and then listen to relaxing music, or make plans to share a healthy meal with a friend before continuing work into the evening. Do whatever reduces stress, feels rejuvenating, and allows you to get in “me time.”

Acknowledge and reward milestones.  You’re nearly there, and that’s a feat in and of itself! Take time to recognize all your efforts each day and give yourself a treat for doing so! You definitely deserve it!

To all graduate and professional students who will complete your programs this year, we applaud you for your sheer dedication, tenacity, and passion. Best wishes in all your future endeavors! To all students who will be returning the coming year, Core Programs in the Graduate School will be here to encourage and support you! As always, we love hearing from you—your ideas, successes, frustrations, and thoughts on how we can better support your graduate experience. Contact us at cpinfo@uw.edu.